Customer Service Representative

4 semanas atrás

Lisboa, Lisboa, Portugal Edp Renovaveis Servicios Financieros Sa Tempo inteiro

About Us

At EDP Renováveis Serviços Financeiros SA, we are part of a global energy group with a strong presence in 30 markets, focusing on renewable energies. With over 45 years of experience, we aim to be all-green by 2030 and lead the energy transition. Our team of over 13,000 employees worldwide is committed to driving a better tomorrow using our energy and heart.

Job Description

We are seeking a Customer Service Representative - Multichannel Experience Specialist to provide efficient and quality service to visitors and users through various channels. This role involves providing clear and accurate information about schedules, exhibitions, events, educational activities, ticketing, and more. You will promptly respond to questions, information requests, complaints, and visitor feedback, ensuring effective resolution within stipulated deadlines.

Your Responsibilities:

  • Provide multichannel support (phone, email, website, social media) to visitors and users.
  • Keep the museum's website information updated, coordinating with the communication team to ensure quality and accessibility.
  • Respond to emails and information requests in a timely manner.
  • Coordinate phone service, answering calls, recording information, and forwarding relevant details.
  • Support on social media and online platforms, monitoring and responding to interactions and messages.
  • Provide technical or informational support to visitors who have difficulties navigating the website or purchasing tickets online.

Requirements:

  • Bachelor's or Master's degree in Languages, Communications Sciences, Education Sciences, or another relevant area.
  • Contact experience with the museum should always be positive, regardless of the channel used.
  • Excellent verbal and written communication skills.
  • Oral and written knowledge of Portuguese and English.
  • Experience in customer service, preferably in cultural or tourist environments.
  • Ability to manage multiple communication channels simultaneously.
  • Problem-solving and complaint management skills.
  • Basic knowledge of digital tools and CRM.

What We Offer:

  • A competitive estimated salary range of €40,000 - €55,000 per year, based on location and experience.
  • A hybrid work model, combining remote and office work.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

Why Join Us?

We empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making. We respect and value each person, providing a flexible, healthy, and inclusive workplace with attractive benefits. As a top employer, we provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility.

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