Multichannel Support Professional

Há 1 mês

Lisboa, Lisboa, Portugal Edp Renovaveis Servicios Financieros Sa Tempo inteiro
About EDP Renovaveis Servicios Financieros Sa

As a company, we are part of the global energy group EDP, operating in around 30 markets with a strong focus on renewable energies. With over 45 years of experience, we have established a significant presence in the world energy scene based on our commitment to become an all-green company by 2030. Our mission is to drive the energy transition through our work.

Job Title: Multichannel Support Professional

This role involves providing exceptional service to visitors and users across various communication channels (phone, email, website, social media). The ideal candidate will provide accurate and clear information about schedules, exhibitions, events, educational activities, and ticketing. They must be able to promptly respond to questions, information requests, complaints, and visitor feedback while ensuring effective resolution within set deadlines.

We are looking for a professional who can ensure the museum's website information is up-to-date by coordinating with the communication team to guarantee the quality and accessibility of the provided information. Additionally, they will need to ensure that received emails are responded to promptly and that all information or support requests are handled adequately. They will also be responsible for coordinating phone service, ensuring calls are answered, and information is recorded and forwarded to the relevant areas when necessary.

The successful candidate will also be expected to monitor and respond to interactions and messages on the museum's social media, collaborating with the communication team to maintain a consistent online presence. They will provide technical or informational support to visitors who have difficulties navigating the website or purchasing tickets online.

Key Responsibilities:

  • Provide exceptional multichannel service to visitors and users.
  • Ensure accurate and clear information is provided about schedules, exhibitions, events, educational activities, and ticketing.
  • Promptly respond to questions, information requests, complaints, and visitor feedback.
  • Ensure the museum's website information is up-to-date and coordinate with the communication team.
  • Respond to received emails and handle information or support requests adequately.
  • Coordinate phone service and ensure calls are answered and information is recorded and forwarded when necessary.
  • Monitor and respond to social media interactions and messages.
  • Provide technical or informational support to visitors with website navigation issues or purchasing tickets online.
Requirements

To succeed in this role, you will need:

  • Bachelor's or Master's degree in Languages, Communications Sciences, Education Sciences, or another relevant area.
  • Relevant experience in customer service, preferably in cultural or tourist environments.
  • Excellent verbal and written communication skills.
  • Oriental and written knowledge of Portuguese and English.
  • Ability to manage multiple communication channels simultaneously.
  • Problem-solving and complaint management skills.

  • Multichannel Service Ambassador

    3 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About EDPAs a global energy group, we're committed to leading the energy transition and achieving a net-zero carbon footprint by 2030. With over 45 years of experience, we've established a strong presence in around 30 markets, with a focus on renewable energies.Our Role in SocietyWe strive to make a positive impact on our communities and the environment. Our...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Edp Renovaveis Servicios Financieros Sa Tempo inteiro

    About UsAt EDP Renováveis Serviços Financeiros SA, we are part of a global energy group with a strong presence in 30 markets, focusing on renewable energies. With over 45 years of experience, we aim to be all-green by 2030 and lead the energy transition. Our team of over 13,000 employees worldwide is committed to driving a better tomorrow using our energy...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Work International Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Support Agent to join our multilingual team in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, email, and chat.

  • Cybersecurity Support Professional

    Há 1 mês

    Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    As a Cybersecurity Support Professional at Randstad Ii - Prestação De Serviços, Limitada, you will play a vital role in ensuring the satisfaction of our customers by providing exceptional support for cybersecurity testing services. Your primary goal will be to deliver efficient inquiry handling and issue resolution, working closely with engineering and...

  • IT Support Professional

    Há 1 mês

    Lisboa, Lisboa, Portugal Technipfmc Plc Tempo inteiro

    At TechnipFMC, we are committed to innovation and global collaboration. Our culture values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity.Job SummaryWe are seeking an IT Support Professional to maintain service levels for IT requests, deliver high value support, monitor and report on local IT inventory, and formalize...

  • Technical Support Professional

    Há 1 mês

    Lisboa, Lisboa, Portugal Kwan Tempo inteiro

    About Kwan: At Kwan, we don't just offer jobs - we provide platforms for building a bright future. We work with a wide range of technologies and align our clients' unique skills, passions, and professional backgrounds to place them in projects that matter. Growth is essential in Kwan, and we guide our team members throughout their career journey with...

  • Turkish Language Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Kvinne Consulting Tempo inteiro

    Based in Turkey, you will be working with a leading company specializing in multichannel customer relationships. The position requires a Residence Card or Job Search Visa or EU Passport.**Job Overview**: Our client is one of the world's largest companies providing customer support services to small and medium-sized businesses (SMBs).**Key...

  • Customer Service Expert for Multichannel Client Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    **Job Overview**We are seeking an experienced Customer Service Expert to provide exceptional support to our high-profile clients across multiple channels, including chat, email, and phone.Key Responsibilities:Provide timely and effective support to clients to help them achieve their goals on our advertising platform.Support and expand the self-serve...

  • Tech Support Professional

    4 semanas atrás

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    At Capgemini Engineering, a global leader in engineering services, we bring together talented professionals to help top companies innovate and grow. Our team of experts provides cutting-edge R&D and engineering services across various industries.Your Role:We are seeking a highly motivated Tech Support Professional to join our project for a prominent client....

  • Administrative Support Professional

    4 semanas atrás

    Lisboa, Lisboa, Portugal Dxc Technology Inc. Tempo inteiro

    Company OverviewDxc Technology Inc. is a leading technology company that provides innovative solutions to businesses around the world.Job SummaryWe are seeking an experienced Administrative Support Professional to join our team. As an Administrative Support Professional, you will be responsible for executing business process transactions, collaborating with...

  • Dedicated GPS Support Professional

    3 semanas atrás

    Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

    Cognizant Technology Solutions is a leading IT services provider seeking a talented Dedicated GPS Support Professional to join our team. In this exciting role, you will play a crucial part in delivering exceptional customer support and ensuring seamless navigation for our clients.Job SummaryWe are looking for an experienced support professional with...

  • IT Support Professional

    3 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Phiture: Where Technology Meets OpportunityWe're on the hunt for an exceptional IT Support Specialist to join our dynamic team of developers. Based in Portugal, this role offers a chance to grow professionally and take your career to new heights.About UsAt Phiture, we believe in empowering people to change the world, one code line at a time. Our team is...

  • Fintech Customer Support Professional

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Overview:Blu Selection is a tech startup based in Valencia, Spain, offering an exciting opportunity for a Fintech Customer Support Professional to join our team.About the Role:We are looking for a skilled and proactive Technical Support Specialist to provide top-notch customer support to our B2B clients in the fintech industry. The ideal candidate will be...

  • Cybersecurity Testing Support Professional

    Há 1 mês

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Job OverviewWe are seeking a highly skilled Cybersecurity Testing Support Professional to join our team at Randstad Portugal. In this role, you will provide exceptional customer support and develop strategies for cybersecurity testing services.Key ResponsibilitiesDeliver customer support for cybersecurity testing services, ensuring satisfaction through...

  • Technical Support Professional

    4 semanas atrás

    Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    We are seeking a highly skilled Technical Support Professional to join our team at Headhunt International. This is an exciting opportunity for an experienced customer service professional to work with leading technology companies in Athens, Greece.What You Will Do:Identify customers' needs and provide effective solutions, including sales guidanceHandle...

  • Education Support Professional

    2 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About ParK International SchoolParK International School is a renowned international school that strives to inspire students to reach their full potential and excel in their future endeavors. As an integral part of our team, you will have the opportunity to contribute to the growth and development of our students, teachers, and staff.Role OverviewWe are...

  • Marketing Professional for Luxury Brands

    4 semanas atrás

    Lisboa, Lisboa, Portugal Loreal Tempo inteiro

    Career Opportunities in Beauty and FashionAt L'Oréal, we are committed to transforming the beauty industry through innovation and science. As a marketing professional for our luxury brands, you will be part of a team that is passionate about developing and launching new products and services.About UsL'Oréal is the world's #1 beauty company,...

  • Administrative Support Professional

    2 semanas atrás

    Lisboa, Lisboa, Portugal Hibob Tempo inteiro

    About Hibob At Hibob, we're dedicated to empowering our team members. Our global presence and growing Lisbon office make it an exciting time for our People team.Role OverviewWe're seeking a detail-oriented Administrative Support Professional to join our Lisbon team in a part-time role. Your main focus will be ensuring the smooth day-to-day operations of our...

  • Technical Support Professional for Cloud Services

    2 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    **Job Summary:**We are seeking a skilled Technical Support Professional to join our team in Lisbon, Portugal. As a Technical Support Professional for Microsoft, you will play a crucial role in providing exceptional customer support and resolving technical issues on the Partner Center Platform.**Company Overview:** Founded in 1975, Microsoft is a global...

  • Multilingual Support Professional

    3 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    OverviewWe are seeking a highly skilled Multilingual Support Professional to join our team in Lisbon, Portugal. As a Customer Support Agent, you will play a crucial role in providing exceptional service to our clients while working with prestigious worldwide brands.Your MissionYour primary responsibility will be to answer inbound calls and customer...