Application Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

Job Description
At Unit4, we're looking for an IT Support Consultant to join our team. As a key point of contact for our customers, you'll be the first to address their IT and Business Application related questions.
Responsibilities:
• Investigate, process, and document application issues
• Process and solve cases, incidents, and service requests in a timely and qualitative manner
• Be proactive in highlighting potential escalation risks and coordinate additional resource requirements
• Handle customer escalations, taking ownership of complicated issues and keeping customers updated on progress
Requirements:
• Motivation to learn and explore
• Fluent English and Dutch
• Interest in new technologies
• Customer focus
• Knowledge of SQL is an advantage
• Knowledge of Unit4 ERP / Unit4 Business World / Agresso
What We Offer:
• A chance to participate in the development of an international leading software firm
• The freedom and autonomy to be successful
• An attractive salary in a challenging international environment
• Enthusiastic colleagues who like to learn from each other
• Unlimited vacation policy
Additional Information:
This role may require security clearance for customer projects and access to sensitive customer data. We'll handle background checks according to local privacy laws and keep your information safe.



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