Project Manager Gaming Operations
Há 3 dias
As a Player Support Project Manager at Buscojobs Portugal, you will be responsible for leading a team of support agents to ensure exceptional customer experiences in the gaming industry. Your primary focus will be on maintaining high standards, fostering a positive team atmosphere, and driving team performance.
Key Responsibilities:
1. Team Leadership: Lead by example, train managers by demonstrating best practices, and oversee all team members involved in your projects.
2. Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
3. Performance Management: Regularly review team performance through one-on-one feedback sessions and utilise performance data to identify and nurture future leaders.
4. Process Improvement: Actively seek and implement methods to enhance project efficiency, recommend new tools, processes, or policies to boost overall performance.
5. Documentation: Ensure all project information is meticulously documented and clearly communicated to clients.
6. Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
7. Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
8. Crisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability.
9. Compliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.
Requirements:
* Excellent written and verbal English communication skills, other languages would be an asset.
* A deep passion for mobile games with a solid understanding of how gaming communities work.
* Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
* At least 3 years in a similar management role with proven experience managing teams of over 50 members.
* Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
* Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
* Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
* Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
* Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
* Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.
Why Join Us?
At Buscojobs Portugal, we offer a dynamic and fast-paced environment that fosters growth and success. As a Player Support Project Manager, you will have opportunities to work on exciting projects with leading game developers and contribute to our mission of delivering exceptional customer experiences.
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