Sales Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Mypos Tempo inteiro

About the Role:

We are seeking a highly skilled Sales Support Specialist to join our team at Mypos. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide first-level support to Mypos merchants, partners, and sales consultants, addressing their issues promptly and resolving them efficiently.
  • Assist customers with various aspects of our business, including commercial questions, product usage, and customer due diligence.
  • Collaborate closely with other departments, such as Sales, Sales Operations, Business Development, and Operations, to ensure seamless support.
  • Support customers in understanding our products and services, including account opening and customer due diligence processes.
  • Identify opportunities for upselling and cross-selling, conducting sales based on customer needs.
  • Monitor day-to-day business, providing technical and commercial support, and addressing complaints.
  • Establish and maintain contacts with existing and new customers, ensuring their requests are handled timely and accurately.
  • Process information in Zendesk, CRM, and internal operational systems, and financial administration.
  • Apply regulations, procedures, and work instructions to daily routine.

Requirements:

  • Flexible and adaptable individual with a can-do attitude.
  • Excellent communication skills and problem-solving abilities.
  • Team player with strong coordination and synchronization skills.
  • At least 2 years of experience in a call center, telephone support department, or similar high-pace environment.
  • Demonstrated knowledge of mobile information technology or telecom, and willingness to expand knowledge.
  • Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications.
  • Passion for technology and latest developments.
  • Excellent English language skills, both verbally and in writing.

What We Offer:

  • Opportunity to work in a diverse and international team of professionals building the future of Payment Solutions.
  • Friendly hi-tech environment.
  • Attractive and motivating salary.
  • Promotions and salary review based on performance.
  • Food vouchers.
  • Private Health Insurance.
  • Exciting teambuilding events on a multi-national level.

About Mypos:

Mypos is a leading fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland, and the UK. We provide easy and convenient in-store, online, and on-the-go payment solutions to over 200,000 businesses in 35 European countries. With 20 locations across Europe, Mypos boasts a team of nearly 750 employees.

We are committed to providing equal employment opportunities and consider all qualified candidates for employment without discrimination.


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