Sales Support Specialist Portugal

4 semanas atrás


Lisboa, Lisboa, Portugal Mypos Tempo inteiro

Role Overview

We are seeking an experienced Sales Support Specialist to join our team in Portugal. As a Sales Support Specialist, you will provide first-level support to our merchants, partners, and sales consultants in the region, ensuring that clients' issues are addressed promptly and resolved.

Key Responsibilities

  • Provide first-level support to our merchants, partners, and sales consultants in the region.
  • Help customers with various aspects of our business, including commercial questions, payment terminals, online payment solutions, and customer due diligence.
  • Collaborate closely with other departments within the myPOS Group, such as Sales, Sales Operations, Business Development, and Operations.
  • Support customers in understanding how to use our products and services.
  • Inform and guide customers during the account opening and customer due diligence process.
  • Identify opportunities for upselling and cross-selling, and conduct sales based on prospects and customers' needs.
  • Help customers understand our pricing structure and fees.
  • Monitor the day-to-day business, including technical and commercial support and complaints.
  • Establish and maintain contacts with existing and new customers to provide support and guidance.
  • Process information in Zendesk, CRM, and internal operational systems.

Requirements

  • Flexible person with a can-do attitude.
  • Great communication skills and ability to assist customers with problem-solving.
  • Team player with the ability to coordinate efforts and work well with team members.
  • At least 2 years of experience in a call center, telephone support department, or similar high-pace environment.
  • Demonstrated knowledge of and affinity with mobile information technology or telecom.
  • Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications.
  • Excellent English language skills, both verbally and in writing.

What We Offer

  • The opportunity to work in a diverse and international team of professionals building the future of payment solutions.
  • A friendly and hi-tech work environment.
  • An attractive and motivating salary.
  • Promotions and a salary review based on performance.
  • Food vouchers.
  • Private health insurance.
  • Exciting team-building events on a multi-national level.


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