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Help Desk Team Member
1 semana atrás
Welcome to Sensei
Sensei is a unique workplace where we value our employees and their contributions. With over 200 colleagues in the Portuguese market, we operate across three key areas: Strategy, Innovation, and Nearshore.
As a member of our team, you'll enjoy a rewarding work environment that prioritizes your well-being and personal growth. You'll have access to cutting-edge training, flexible schedules, and opportunities to develop new skills. Plus, you'll be part of a diverse community that fosters collaboration and mutual respect.
Key Responsibilities:
- Deliver exceptional IT support services for our digital platforms.
- Manage technical issues with external providers to minimize downtime.
- Work closely with colleagues to deliver top-notch customer experiences.
- Document and share technical insights to enhance team performance.
- Stay up-to-date with industry trends and developments.
What We're Looking For:
- Native speakers of English and German.
- Background in help desk or technical support.
- Analytical mindset and problem-solving skills.
- Experience with cloud-based services (SaaS).
- Proficiency in ServiceNow software.
- Excellent communication and teamwork abilities.
- Knowledge of IT infrastructure and operations.
- Familiarity with Microsoft Office.
- Valid EU citizenship or residence permit in Portugal.
- Availability to attend occasional office meetings.
