German Speaking Customer Service Representative

Há 18 horas


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

We are seeking a skilled German-speaking Customer Service Representative to join our team in Lisbon. In this role, you will work collaboratively with our client to provide top-notch support to their customers.

Key Responsibilities:

  • Address customer inquiries via various channels, including chat, email, and phone.
  • Evaluate customer concerns and implement necessary measures to fulfill their requirements.
  • Collaborate with teams across different locations to achieve aligned goals.
  • Report system irregularities and customer-facing issues to the appropriate department.

Requirements:

  • Willingness to work in shifts and flexibility to adapt to changing situations.
  • German language proficiency at C1 level or higher.
  • English language skills to a business standard.
  • Excellent written and verbal communication skills, as well as high interpersonal skills.

What We Offer:

  • A permanent working contract with a dynamic and ever-changing work environment.
  • A food allowance paid monthly.
  • Health Insurance.
  • Birthday Day: 1 Extra leave day per year.
  • Referral Program.
  • Home Office: 2 days in the office and 3 days from home on average per week.


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