French-Speaking Beauty Customer Support Representative

2 semanas atrás


Santarém, Portugal Cross Border Talents Tempo inteiro

Job Summary:
We are hiring a French-speaking customer support specialist to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers, primarily through phone and email.

Key Responsibilities:
• Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
• Process online orders, handle refunds, and resolve after-sales issues effectively.
• Handle complaints and escalate issues as necessary.
• Answer customer questions, offer advice, and provide solutions for beauty product concerns.
• Engage in upselling when appropriate to improve the customer experience and build loyalty.

Requirements:
• C2-level French (spoken and written)
• B2-level English
• Experience is not required (but is preferred)
• Must already reside in Portugal (between Coimbra and Algarve)
• EU citizenship or a residence permit for Portugal

Why Apply?
Join a dynamic team of customer support specialists and contribute to the success of our beauty brand. Enjoy the benefits of working from home, grow your skills in customer service, and work in a fast-paced environment that values teamwork and customer satisfaction.



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