Career Opportunities for Russian-Speaking Customer Service Professionals

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Customer Service Role Overview
We are seeking a highly skilled Russian-Speaking Customer Service Agent to join our team in Lisbon. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, working with prestigious worldwide brands, and resolving customer service issues in a timely and empathetic manner.

Key Responsibilities
• Answer inbound calls and customer inquiries in Russian
• Provide support and direction to customers, resolving customer service issues
• Maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database
• Troubleshoot issues using open questions, support documents, and system training
• Offer recommendations to common problems or frequently asked questions

Requirements
• Fluency in Russian (C2 Level or Native)
• Good knowledge of English (B2/C1 level)
• Typing Speed: 25 words per minute
• Availability to work in rotating shifts
• Good computer skills
• Excellent communication, listening, and empathy skills
• Good time management skills
• Team spirit and flexibility

What We Offer
• Competitive salary
• Meal vouchers
• Fixed-term, renewable employment contract
• Private health insurance after 6 months of contract signature
• Airport pick-up and administrative assistance with your registration in Portugal
• Reimbursement of your flight expenses
• Accommodation in one of our Client's company's shared apartments
• Free Portuguese lessons, sports activities, and more



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