Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
About the Role

Catawiki is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer service department, you will play a crucial role in ensuring that our customers receive exceptional support and service.

As a Customer Service Representative, you will be responsible for resolving customer queries and complaints in a timely and professional manner. You will work closely with our sales and expert teams to provide solutions that meet the needs of our customers.

We are looking for someone who is passionate about delivering excellent customer service and has strong communication skills. If you are a team player who is able to work in a fast-paced environment, we would love to hear from you.

Key Responsibilities
  • Resolve customer queries and complaints in a timely and professional manner
  • Work closely with sales and expert teams to provide solutions that meet customer needs
  • Communicate effectively with customers via email, phone, and social media
  • Provide excellent customer service and support
Requirements
  • Professional speaking and writing skills in German and English
  • Strong communication and analytical skills
  • Previous experience in a customer service environment or a customer-related role
  • Ability to work in a fast-paced environment
What We Offer

We offer a competitive annual gross base salary of €18,000-€23,000, depending on your level, competencies, and overall experience. You will also receive health insurance from day one, a work-from-home allowance, and commuting expenses covered by Catawiki.

Our offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. We offer a hybrid work model, with most Catawikians working in the office 2 out of 5 days. We are a passionate, diverse, and collaborative team of 800+ Catawikians and 60+ nationalities, all working together to build a one-of-a-kind marketplace.



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