Consumer Care Coordinator for RRP Iberia

4 semanas atrás


Lisboa, Lisboa, Portugal Jti Tempo inteiro

Job Title: Consumer Care Coordinator for RRP Iberia

About the Role:

The Consumer Care Coordinator will play a crucial role in supporting the Consumer Care Manager and ensuring top-notch service for our customers. The ideal candidate will have a passion for delivering exceptional consumer care and driving process excellence.

Main Responsibilities:

  • Assist the Consumer Care Manager in developing and executing Consumer Care plans, ensuring alignment with budget and quality standards.
  • Handle complex cases and special complaints that cannot be resolved by our suppliers, overseeing device troubleshooting and replacement processes.
  • Manage day-to-day activities with Consumer Care partners, maintaining regular contact and alignment with local and HQ support functions, GCC, HQ Brand Group, and local management.
  • Ensure all Consumer Care services and activities meet market standards and adhere to company processes and procedures.
  • Oversee the Consumer Feedback Management platform, ensuring feedback is properly registered, classified, and followed up on.

Requirements:

  • University Degree
  • 2 years of relevant experience in a similar role, ideally in FMCG marketing/customer experience
  • Fluency in Portuguese and English (C1) required - knowledge of Spanish is an additional advantage
  • Proficiency in computer skills at an advanced level required
  • Independent and autonomous work style with strong analytical and presentation skills
  • Effective stakeholder management and attention to detail
  • Exceptional organizational skills and ability to work well in teams
  • Proficiency with technology and a collaborative approach to tasks


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