Consumer Care Coordinator for RRP Iberia
4 semanas atrás
Job Title: Consumer Care Coordinator for RRP Iberia
About the Role:
The Consumer Care Coordinator will play a crucial role in supporting the Consumer Care Manager and ensuring top-notch service for our customers. The ideal candidate will have a passion for delivering exceptional consumer care and driving process excellence.
Main Responsibilities:
- Assist the Consumer Care Manager in developing and executing Consumer Care plans, ensuring alignment with budget and quality standards.
- Handle complex cases and special complaints that cannot be resolved by our suppliers, overseeing device troubleshooting and replacement processes.
- Manage day-to-day activities with Consumer Care partners, maintaining regular contact and alignment with local and HQ support functions, GCC, HQ Brand Group, and local management.
- Ensure all Consumer Care services and activities meet market standards and adhere to company processes and procedures.
- Oversee the Consumer Feedback Management platform, ensuring feedback is properly registered, classified, and followed up on.
Requirements:
- University Degree
- 2 years of relevant experience in a similar role, ideally in FMCG marketing/customer experience
- Fluency in Portuguese and English (C1) required - knowledge of Spanish is an additional advantage
- Proficiency in computer skills at an advanced level required
- Independent and autonomous work style with strong analytical and presentation skills
- Effective stakeholder management and attention to detail
- Exceptional organizational skills and ability to work well in teams
- Proficiency with technology and a collaborative approach to tasks
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