Global Consumer Care Specialist Portugal

4 semanas atrás


Lisboa, Lisboa, Portugal Japan Tobacco International Tempo inteiro

At Japan Tobacco International (JTI), we celebrate diversity and create a workplace where everyone feels valued. As a leading international tobacco company, we strive to provide top-notch services to our customers. In this role as a Global Consumer Care Specialist in Portugal, you will play a key part in delivering exceptional consumer care and driving process excellence.

Key Responsibilities:

  • Support the Consumer Care Manager in developing and executing plans that align with quality standards.
  • Handle complex cases and special complaints, overseeing device troubleshooting and replacement processes.
  • Manage day-to-day activities with Consumer Care partners, maintaining regular contact and alignment with local and HQ support functions.
  • Ensure all Consumer Care services and activities meet market standards and adhere to company processes and procedures.

Main Areas of Responsibility:

  • Collaborate with the Consumer Care Manager to create and implement plans that meet budgetary goals and deliver high-quality results.
  • Handle and resolve escalated issues that suppliers cannot address, including special complaint handling.
  • Supervise daily operations with Consumer Care partners, ensuring consistent communication and alignment with all involved parties.
  • Manage the Consumer Feedback Management platform, ensuring all feedback is accurately recorded and categorized.

Requirements:

  • University Degree
  • 2 years of relevant experience in a similar role, ideally in FMCG marketing/customer experience
  • Fluency in Portuguese and English (C1) required - knowledge of Spanish is an additional advantage
  • Proficiency in computer skills at an advanced level required
  • Independent and autonomous work style with strong analytical and presentation skills
  • Effective stakeholder management and attention to detail
  • Exceptional organizational skills and ability to work well in teams

Salary Information: The estimated salary for this role is €45,000-€60,000 per annum, depending on experience. This includes a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About JTI: At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs.



  • Lisboa, Lisboa, Portugal Jti - Japan Tobacco International Tempo inteiro

    Discover a fulfilling career at JTI, where you'll have the opportunity to make a real difference in the lives of our customers. As a Consumer Care Excellence Specialist, you will be part of a dynamic team dedicated to delivering exceptional consumer care and driving process excellence.About the Role:We are seeking an experienced professional to join our...


  • Lisboa, Lisboa, Portugal Jti - Japan Tobacco International Tempo inteiro

    Role Summary:Support and Coordination: Assist the Consumer Care Manager in developing and executing Consumer Care plans, ensuring they align with budget and quality standards.Escalated Case Management: Handle complex cases and special complaints that cannot be resolved by our suppliers, overseeing device troubleshooting and replacement processes.Daily...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About Nestlé SaNestlé Sa is a leading provider of Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to the Nestlé Group.Position SummaryA Digital Support Specialist for Global Consumer Engagement will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...


  • Lisboa, Lisboa, Portugal Japan Tobacco International Tempo inteiro

    About the Role:At JTI, we're looking for a dedicated Consumer Care Coordinator to support our Consumer Care Manager in RRP Iberia. As a key member of our team, you'll play a crucial role in delivering exceptional consumer care and driving process excellence.Key Responsibilities:Support the RRP Iberia Consumer Care Manager in developing and executing Consumer...


  • Lisboa, Lisboa, Portugal Jti Tempo inteiro

    Company Overview:JTI is a global organization that values diversity and inclusivity. With 46,000 employees from around the world, we strive to create a collaborative work environment.Salary:The estimated annual salary for this position is approximately €40,000 - €60,000 depending on qualifications and experience.Job Description:This role involves...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    **About Us**Nestlé is a global leader in the food and beverage industry, committed to enhancing quality of life and contributing to a healthier future. Our company overview highlights our dedication to excellence and innovation.**Salary and Benefits**We offer a competitive salary with annual bonus according to performance. Additional benefits include meal...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewMultilingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta, specializes in recruiting Scandinavians, Dutch, German, and Finnish for various positions across Europe.Salary: Estimated annual salary is around 28,000 €, including meal allowance and performance bonuses.The JobWe are seeking a Global Client Care Specialist...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal seeks a highly skilled Strategic Consumer Experience Development Specialist to join our team in Lisboa.Estimated Salary: 35,000 - 45,000 EUR per annumAbout the RoleWe are looking for a dedicated professional to execute a global quality program aimed at enhancing Consumer Engagement Services (CES) Europe operations. As a Strategic Consumer...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    OverviewNestle Operational Services Worldwide Sa is seeking a skilled Senior Consumer Engagement Specialist to join our team in Linda-a-Velha, Portugal.


  • Lisboa, Lisboa, Portugal JL Talent Partners Tempo inteiro

    We are seeking a highly skilled Global Customer Care Specialist to join our team at JL Talent Partners in Portugal.Key Responsibilities:Provide exceptional customer support via phone and email, ensuring timely resolution and response to customer queries;Deliver accurate and complete information using established procedures;Build meaningful relationships with...


  • Lisboa, Lisboa, Portugal Fresenius Medical Care Tempo inteiro

    Fresenius Medical Care seeks an experienced Global Trade Governance Specialist to join its Global Legal Function in a remote EMEA role. The successful candidate will be part of a highly technical team responsible for implementing and maintaining customs and foreign trade applications within the company's IT landscape.The key responsibilities of this role...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    1WorldSync, the industry leader in product content management, is seeking a highly skilled Product Content Specialist to join its team in Portugal. With a strong focus on consumer electronics, this role involves researching and analyzing technical data from the internet to ensure accurate and up-to-date information for 1WorldSync customers.Job Summary:The...


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Adecco Prestação De Serviços, Lda seeks a Consumer Engagement Quality Specialist to execute a global quality program in Lisbon and Braga, Portugal. This role is responsible for developing and implementing standard training methodologies, conducting training sessions, and maintaining training materials.Job Description:This position plays a crucial role in...


  • Lisboa, Lisboa, Portugal Fresenius Medical Care Tempo inteiro

    Job Description:">Fresenius Medical Care is a leading global healthcare company, and we are seeking a highly skilled Global Trade Governance Specialist to join our team. As a key member of our Global Legal Function, you will play a critical role in ensuring compliance with customs and foreign trade regulations.About the Role:">In this position, you will be...


  • Lisboa, Lisboa, Portugal Fresenius Medical Care Tempo inteiro

    Job Title: Global Trade Governance SpecialistFresenius Medical Care is seeking an experienced Global Trade Governance Specialist to join its highly technical Global Trade Governance team. The ideal candidate will have a deep understanding of customs and foreign trade applications, as well as experience with SAP GTS and ECC.Job Description:Definition and...


  • Lisboa, Lisboa, Portugal Freudenberg Group Tempo inteiro

    Freudenberg Group is a global technology leader in the development and production of innovative technologies, materials and services. Our commitment to innovation, sustainability and customer satisfaction has made us a leading player in various markets.We are seeking a highly motivated Senior Marketing Specialist for Consumer Products to join our team in...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are looking for a Global Communication Specialist to join our team in Portugal. As a key member of our internal project, you will play a crucial role in facilitating communication across various industries, including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General business, and 911.In this role, you will work 100%...


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Company OverviewNestlé Sa is a multinational food and beverage company with a commitment to excellence in consumer engagement services. Our team is dedicated to providing high-quality training and development opportunities for our employees.Job DescriptionWe are seeking a highly skilled Consumer Engagement Quality Specialist to join our team. As a key...

  • Medical Sales Representative

    3 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job SummaryWe are seeking a highly skilled Medical Sales Representative to join our team in Lisbon, Portugal. As an Ostomy Care Specialist, you will play a crucial role in growing the turnover and market share of the area, driving sales negotiations, and providing expert advice to healthcare professionals.


  • Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Company OverviewNestlé Sa, a leading global food and beverage company, is at the heart of the Nestlé Group. We provide various services to enable us to engage with millions of consumers worldwide. Our team is multicultural and diverse, passionate about digital innovation and driving continuous improvement.Job SummaryA Global Customer Experience Specialist...