Global Customer Care Specialist
2 semanas atrás
We are seeking a highly skilled Global Customer Care Specialist to join our team at JL Talent Partners in Portugal.
Key Responsibilities:
- Provide exceptional customer support via phone and email, ensuring timely resolution and response to customer queries;
- Deliver accurate and complete information using established procedures;
- Build meaningful relationships with customers by responding to their inquiries in a courteous, friendly, and professional manner;
- Meet and exceed quality goals, compliance regulations, and productivity targets for customer service;
- Create an outstanding customer experience that meets and exceeds customer expectations;
- Collaborate with management to ensure seamless execution of customer service initiatives;
About the Opportunity:
- Enjoy a competitive salary package with performance-based bonuses;
- Benefit from a comprehensive health coverage plan and private healthcare options;
- Work from home and enjoy a healthy work-life balance;
Requirements:
- Proficiency in German (C2 level) and English (B2 level);
- Ability to resolve complex customer issues and provide clear guidance;
- Strong communication and interpersonal skills;
- EU Citizenship or residence permit required;
Estimated Salary: €35,000 - €45,000 per year, depending on experience and qualifications.
Note: The estimated salary is based on industry standards and may vary depending on individual circumstances.
Benefits: Comprehensive health coverage, private healthcare options, flexible work arrangements, and opportunities for career growth and development.
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