Global Customer Care Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal JL Talent Partners Tempo inteiro

We are seeking a highly skilled Global Customer Care Specialist to join our team at JL Talent Partners in Portugal.

Key Responsibilities:

  • Provide exceptional customer support via phone and email, ensuring timely resolution and response to customer queries;
  • Deliver accurate and complete information using established procedures;
  • Build meaningful relationships with customers by responding to their inquiries in a courteous, friendly, and professional manner;
  • Meet and exceed quality goals, compliance regulations, and productivity targets for customer service;
  • Create an outstanding customer experience that meets and exceeds customer expectations;
  • Collaborate with management to ensure seamless execution of customer service initiatives;

About the Opportunity:

  • Enjoy a competitive salary package with performance-based bonuses;
  • Benefit from a comprehensive health coverage plan and private healthcare options;
  • Work from home and enjoy a healthy work-life balance;

Requirements:

  • Proficiency in German (C2 level) and English (B2 level);
  • Ability to resolve complex customer issues and provide clear guidance;
  • Strong communication and interpersonal skills;
  • EU Citizenship or residence permit required;

Estimated Salary: €35,000 - €45,000 per year, depending on experience and qualifications.

Note: The estimated salary is based on industry standards and may vary depending on individual circumstances.

Benefits: Comprehensive health coverage, private healthcare options, flexible work arrangements, and opportunities for career growth and development.



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