Dutch Customer Care Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Apply2Day Tempo inteiro

Customer Service Role for Dutch Speakers

We are seeking a skilled Customer Support Agent to join our team at Apply2Day. As a Dutch Customer Care Specialist, you will be responsible for managing incoming calls, identifying and assessing customers' needs, and providing accurate information to achieve customer satisfaction.

Your Key Responsibilities:

  • Manage incoming calls and respond to customer inquiries
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the methods/tools
  • Keep records of customer interaction, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Requirements:

  • Native or near-native Dutch language (C1-C2)
  • Very good command of the English language (B2)
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

What We Offer:

  • Competitive remuneration package
  • 14 salaries per year
  • Extra bonus depending on performance appraisal
  • Health care benefits and numerous other discounts
  • Relocation cost (for candidates outside Greece)

About Apply2Day:

Apply2Day is a company that's redefining customer service. We offer a fast-paced environment where you can thrive and grow your skills. If you're looking for a role where your love for the Dutch language and helping others plays a major factor, we encourage you to apply.


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