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Customer Support Team Member
2 meses atrás
**Job Description:**
We are seeking a highly motivated and customer-focused Dutch/Flemish Customer Service Representative to join our dynamic team at Accs - Ares Customer Care Solutions Gmbh.
About the Role:
- Provide exceptional customer service to clients of a video streaming platform via multiple communication channels, including phone, email, and chat.
- Identify and resolve customer issues in a timely and professional manner, using cheat sheets, guides, and protocols provided during training.
- Collaborate with other agents or teams to resolve complex cases and ensure customer satisfaction.
- Document all actions taken in a CRM system in detail.
Requirements:
- Native/near-native speaker of Dutch/Flemish language, both oral and written.
- Fluent in English (at least B2 level).
- At least one year of proven customer communication experience, including email and phone support.
- Ability to work 3 day shifts rotation, including weekends.
- Accurate, efficient, and respectful communication style.
- Problem-solving and critical thinking skills.
- A resourceful and stress-resilient personality that can adapt to any situation.
Benefits:
- Lunch vouchers.
- Transportation vouchers.
- Life insurance.
- Health insurance.
- A dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Relocation support.
**Salary:** €35,000 - €45,000 per annum, depending on experience.
