Customer Support Ambassador
Há 5 dias
Rival is seeking a highly skilled and motivated Customer Support Ambassador to join our dynamic team in Lisbon. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
About the Role:
We are looking for an experienced Customer Support Ambassador who can effectively manage customer inquiries, provide timely and accurate solutions, and collaborate with cross-functional teams to identify areas for improvement. The ideal candidate will possess excellent communication and interpersonal skills, as well as a passion for helping others.
Key Responsibilities:
- Provide top-notch customer support via live chat, email, and phone, ensuring that all customers receive prompt and effective resolutions to their queries
- Collaborate with other teams, such as product management and engineering, to stay up-to-date on Pipedrive's latest features and enhancements
- Develop a deep understanding of Pipedrive's products and services to effectively address customer concerns and needs
- Identify and escalate complex issues to senior team members or leadership, providing recommendations for process improvements
- Contribute to knowledge base development and share best practices with colleagues to enhance overall team performance
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum 2 years of experience in customer-facing roles, preferably in software as a service (SaaS) companies
- Excellent written and verbal communication skills, with proficiency in English and Portuguese
- Able to multitask and work effectively in a fast-paced environment
- Familiarity with CRM systems, helpdesk tools, and project management software
What We Offer:
- An attractive salary of €35,000 - €45,000 per year, commensurate with experience
- A competitive benefits package, including health insurance, meal allowance, and flexible benefits
- Opportunities for professional growth and development, including training and mentorship programs
- A dynamic and supportive work environment, with a diverse team of professionals from over 50 countries
How to Apply:
If you are a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to us at Rival.
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