Customer Support Ambassador

Há 6 dias


Lisboa, Lisboa, Portugal Binance Tempo inteiro

Binance, the world's leading blockchain ecosystem and cryptocurrency infrastructure provider, is seeking a highly motivated and multilingual Customer Support Ambassador to join its team.

Company Overview

We are a fast-paced, mission-driven organization that aims to accelerate cryptocurrency adoption and increase the freedom of money. Our customer support team plays a vital role in providing excellent quality, fast response time, and accurate information to our users.

About the Role

We are looking for a trilingual speaker with native Spanish, advanced English, and one more language who can provide 7*24h online enquiry and email reply services to customers. The successful candidate will be responsible for handling back office tickets, responding to customer enquiries, advising, and suggesting via email or online tools.

Responsibilities:

  • Handle back office tickets and provide online enquiry and email reply services to customers.
  • Respond to customer enquiries, advice, and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
  • Handle customer complaints, special cases, or ad hoc tasks.

Requirements:

The ideal candidate will have previous financial industry experience, a college degree or above, and strong communication skills. A high level of honesty and integrity, proactivity, and a sense of responsibility and teamwork spirit are essential.

Benefits

  • Competitive salary: $60,000 - $80,000 per year.
  • Flexible working hours, remote-first, and casual work attire.
  • Opportunities for career development and growth.
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.

Why Binance?

We offer a truly global organization with international teams and a flat organizational structure. As a member of our team, you will have the opportunity to tackle fast-paced, challenging, and unique projects, while enjoying competitive salary and benefits.

How to Apply

If you are passionate about the customer service industry and the crypto space, we encourage you to apply today Please submit your application, highlighting your relevant skills and qualifications.


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