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Global Customer Service Specialist
Há 1 mês
About the Role: We are seeking a skilled Global Customer Service Specialist to join our team in Lisbon, Portugal. This is a full-time position with indefinite contracts, offering a competitive salary and performance bonus.
Job Description: As a Global Customer Service Specialist, you will provide exceptional customer service via chat, email, and phone to users worldwide. You will troubleshoot user issues, educate users on platform features, and work closely with product and development teams to resolve complex technical issues.
Key Responsibilities: Provide high-quality customer support, respond to user inquiries, resolve technical issues, stay up-to-date with new platform features, and collect user feedback to improve overall user experience.
Requirements: To be successful in this role, you must have excellent communication skills, both verbal and written, be tech-savvy, and have strong problem-solving skills. Fluency in French (written and oral) and English (B2) is required. Experience in customer service, tech support, or a similar role is highly valued.
Benefits: Our company offers a range of benefits to support your unique lifestyle. These include full-time employment, competitive salary, performance bonus, central location in Lisbon, bring-a-friend referral bonus opportunities, and career development programs.
Salary: The estimated annual salary for this position is €25,000 - €35,000, depending on experience and qualifications.
