Global Client Care Specialist
Há 1 mês
Company Overview
Multilingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta, specializes in recruiting Scandinavians, Dutch, German, and Finnish for various positions across Europe.
Salary: Estimated annual salary is around 28,000 €, including meal allowance and performance bonuses.
The Job
We are seeking a Global Client Care Specialist to join our team. In this role, you will handle incoming calls and emails from bank clients, resolving issues regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.
You will use the tools, processes, and methods from your initial training to solve issues, ensuring great levels of client service are delivered. As a Customer Support Agent, you will take inbound calls and emails, using your excellent problem-solving skills and capability for research and identification of the right information.
Required Skills and Qualifications
To succeed in this role, you should speak Portuguese at a native level and be fluent in English (B2). Experience in customer care is an advantage but not a must. You have a good understanding and level of computer handling skills, strong communication skills, and a service-oriented, professional, and thorough approach.
Benefits
We offer relocation package assistance, refund of up to 2000 euros with the first payslip, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit), and social events. Development opportunities include moving to another project, becoming a team leader, quality analyst, or HR department member.
Others
This role offers a unique opportunity to work for a leading recruitment company, helping people find great jobs abroad and feeling safe during their transition to a new country.
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