Multilingual Customer Service Team Member
Há 7 dias
About the Role: We are seeking a talented and multilingual individual to join our cross-functional team as a Multilingual Customer Service Team Member. This role involves providing technical assistance and support for website-related services to French-speaking clients, while working closely with internal teams to ensure seamless customer experience.
Responsibilities: As a Multilingual Customer Service Team Member, you will be responsible for resolving technical issues, guiding customers through technical steps, and documenting all interactions with customers in the company's CRM system. You will also escalate complex issues to higher-level support teams when necessary, while ensuring that customer concerns are addressed quickly and efficiently.
Requirements:
- Fluency in French (C2 level required)
- Intermediate English (B2 level or higher)
- Strong communication skills, both verbal and written
- Technical aptitude and willingness to learn about website solutions and troubleshooting methods
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