Norwegian Speaking Team Leader

3 semanas atrás


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Job Summary: We are seeking a highly motivated and experienced Norwegian Speaking Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members in a dynamic environment. You will drive performance to meet or exceed SLA deliverables and team targets, manage underperformance with proactive reinforcement plans, and ensure consistent communication with internal/external contacts.

Key Responsibilities:
Motivate and develop team members to achieve high performance standards
Drive performance to meet or exceed SLA deliverables and team targets
Manage underperformance with proactive reinforcement plans
Ensure consistent communication with internal/external contacts
Conduct team huddles for process updates, feedback, and focus points

Requirements:
Norwegian: C1 minimum level (both written and spoken)
English: B1+ or higher
Strong computer literacy with a typing speed of 50 WPM and 90% accuracy
Proficiency in MS Office (Word, Excel, PowerPoint)
Hands-on experience with back-office activities, especially Live Chat and Social Media
Proven people management experience and strong leadership capabilities
Prior experience in Customer Support, Customer Relationship, or Customer Service
Ability to handle multiple assignments with a long-term vision and creativity
Strong communication, presentation, and problem-solving skills

About the Role:
This role is ideal for someone with strong leadership skills, fluency in Norwegian, and a passion for customer service. It offers the opportunity to manage a team, drive performance improvements, and provide direct support to clients in a multinational environment.



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