Event Operations Coordinator
Há 6 dias
**Company Overview**
Meliá Hotels International S.A., a global hospitality company, is committed to providing exceptional experiences for its guests. With a strong focus on quality and customer service, we strive to create memorable moments for every visitor.
Salary: We offer an attractive salary ranging from $45,000 to $65,000 per year, depending on experience and qualifications.
Job Description:
As an Event Operations Coordinator, you will be responsible for overseeing banquet events and ensuring seamless execution of all logistical aspects. You will work closely with the Banquet Manager to ensure that the event team complies with all service standards and department policies.
Your Mission:
- Act as the single point of contact with the event host or meeting planner during the event function.
- Ensure continuous compliance with the highest standards.
Key Responsibilities:
- Ensure the customer experience by personalizing their experience, anticipating their needs, and exceeding their expectations.
- Oversee banqueting operations, including catering services, both inside and outside the company.
- Participate in customer service, addressing any concerns or issues promptly and professionally.
- Manage customer incidents, communicating actions taken to the hotel's Guest Experience Department.
Required Skills and Qualifications:
- Minimum 2 years of experience in a similar role.
- High level of English language proficiency.
- Knowledge of F&B service, food handling, hygiene, and food safety practices.
- Proactivity for excellence and high capacity in planning and organization.
Benefits:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and global environment.
- Ongoing training and development opportunities.
- A collaborative and supportive team culture.
Others:
We are committed to equal opportunities between women and men in the workplace and promote diversity and inclusion among our employees. Our motto is 'Towards a sustainable future, from a responsible present.'
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