Customer Service Professional in Portuguese Market

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Title: Customer Service Professional in Portuguese Market

Estimated Salary: €35,000 - €50,000 per annum

About the Role

We are seeking a talented Customer Service Representative to join our team in Portugal. As a customer-facing professional, you will be responsible for providing top-notch support to our clients via free phone lines in Polish and English.

Your primary goal will be to ensure seamless service experiences for our customers by accurately recording their interactions, feedback, and complaints in our database.

Key Responsibilities
  • Respond to customer inquiries in a timely and friendly manner, resolving issues efficiently and effectively.
  • Record customer interactions, feedback, and complaints in our database to maintain a high level of service quality.
  • Handle and resolve customer complaints according to our escalation policies, ensuring customer satisfaction at every step.
  • Troubleshoot issues using open-ended questions, support materials, and your growing knowledge of our systems.
  • Offer solutions to frequent customer concerns and contribute to the improvement of our knowledge base.
Requirements
  • Fluency in Polish with a good level of English (B2 or higher).
  • A problem-solver with strong troubleshooting skills and the ability to think on your feet.
  • A team player who thrives in an international, collaborative environment.
  • Previous experience in customer service is a plus but not essential; we provide comprehensive training for the right candidate.
About Portugal

Portugal offers a unique blend of work-life balance, stunning beaches, and affordable living. Join a fast-growing international company in the heart of Europe's vibrant tech and tourism industries.

You can choose from hybrid or remote roles, or enjoy an on-site experience in one of Portugal's top cities.

What We Offer
  • Competitive salary with relocation support.
  • A dynamic and international team with growth opportunities in a global company.
  • Access to professional development programs, training, and career advancement.


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