Client Engagement Expert

4 semanas atrás


Porto, Porto, Portugal Webhelp France Tempo inteiro
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Webhelp France. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware and software issues.
  • Guide customers through the setup and usage of mobile point-of-sale systems.
  • Assist customers with inquiries and resolve issues in a timely and professional manner.
  • Contribute to creating brand engagement for our clients.
Requirements
  • Fluent German language skills (written and oral) and proficiency in English (B2).
  • Familiarity with smart electronic devices and proficient PC skills.
  • Excellent communication skills, with the ability to communicate technical issues in non-technical terms.
  • Ability to operate in high-pressure situations.
What We Offer
  • Full-time employment with indefinite contracts.
  • Competitive salary and performance bonus.
  • Central location in Porto, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project.
  • Career development programs, specialized courses, and language classes.

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