Gaming Community Liaison

Há 3 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Job Overview:

We are looking for a talented Gaming Community Liaison to join our team at GrabJobs. This exciting role involves providing exceptional customer support to our gamers while fostering a positive and engaging community experience.

About the Job:

As a key member of our customer support team, you will be responsible for ensuring that our customers receive prompt and professional support, resolving technical issues and answering questions related to game consoles and PCs. Additionally, you will play a crucial role in building a strong online community by engaging with customers, responding to their queries, and promoting our brand values.

Key Responsibilities:
  • Providing exceptional customer service via live chat, phone, and email
  • Resolving technical issues related to game consoles and PCs
  • Building a strong online community by engaging with customers and responding to their queries
  • Collaborating with colleagues to identify trends and improve customer support processes
Requirements:
  • Fluency in English, particularly reading and writing
  • Excellent attention to detail, strong communication skills, and knowledge of computers
  • Self-motivated, proactive attitude with the ability to work productively and collaboratively within a multilingual team
  • A logical, methodical approach with good analytical and problem-solving skills
  • Experience in playing consoles and/or PC gaming is an advantage
Working Conditions:

This role requires a high level of flexibility, adaptability, and resilience. You will be working in a fast-paced environment, handling multiple customer inquiries simultaneously. In addition, you will need to be comfortable discussing technical faults/issues relating to game consoles/PCs.



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