Key Roles Team Lead Position

3 semanas atrás


Lisboa, Lisboa, Portugal Conectys Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Team Manager to join our dynamic team at Conectys.

Job Summary

The successful candidate will be responsible for coordinating day-to-day activities, providing guidance to team members, defining tasks and roles, supervising performance, and reporting on team achievements. This is an excellent opportunity to showcase your leadership skills and contribute to the growth of our company.

Key Responsibilities:
  • Coordinate team activities, ensuring seamless execution of daily tasks.
  • Provide expert guidance to team members, identifying areas of improvement and training needs.
  • Define and manage tasks, roles, and responsibilities to meet or exceed Service Level Agreements (SLAs).
  • Supervise team performance, implementing improvements to increase efficiency.
  • Report team performance and suggest areas for improvement.
Requirements

To succeed in this role, you will need:

  • A C1 level of English Language proficiency (written and spoken).
  • At least 1 year of experience as a Team Manager, preferably in the BPO industry.
  • Excellent command of Microsoft Office tools, especially Excel.
  • Strong communication and leadership skills.
  • Ability to adapt quickly to changing priorities and deadlines.
  • Proactivity and a drive to implement quality improvements.
What We Offer

As a Team Manager at Conectys, you can expect a competitive salary package, including:

  • A generous salary, estimated to be around $40,000 per annum.
  • A meal voucher program.
  • Private medical insurance.
  • Access to a benefits discount platform.
  • Learning programs for professional development.
  • Wellness activities for your well-being.
About Us

Conectys is a leading outsourcing company dedicated to delivering exceptional customer experiences. Our team is passionate about innovation, teamwork, and growth. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.



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