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Service Delivery Director
1 semana atrás
**Job Summary**
Decskill is seeking an experienced IT Operations Manager to lead the delivery of our IT services. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT infrastructure and services.
**Responsibilities**
- **IT Service Management**: Develop and implement IT service management strategies to ensure efficient and effective service delivery. Monitor KPIs and SLAs to identify areas for improvement and implement changes as needed.
- **Incident Management**: Lead the incident management process, ensuring timely and effective resolution of IT issues. Communicate effectively with stakeholders to keep them informed of progress and resolution.
- **Stakeholder and Supplier Relationship Management**: Build and maintain strong relationships with IT service and solution providers to ensure contract compliance and efficient service delivery.
Key Requirements
- Proven experience in IT service management, with a strong understanding of ITIL frameworks.
- Ability to develop and implement effective IT service management strategies.
- Strong leadership and communication skills.
About Us
At Decskill, we pride ourselves on being a dynamic and innovative IT consulting company. We believe in empowering our people to drive innovation and deliver exceptional results. If you share our values and are passionate about delivering high-quality services, we encourage you to apply.
