ERP Technical Support Specialist
Há 6 dias
Job Summary
Mercan Properties is a leading company in the sector of immigration and hospitality, seeking a motivated professional to support the Cegid (Primavera) V10 ERP solution. This role involves providing technical support for the Cegid Primavera management solutions and the company's internal systems, ensuring their performance and reliability.
Key Responsibilities
Provide technical support for Cegid Primavera management solutions and internal systems
Maintain and update installed ERP, ensuring performance and reliability
Resolve support tickets, providing effective solutions within established deadlines
Collaborate with the team to identify and resolve technical issues in various functional areas (Accounting, Financial Control, Projects, Fixed Assets, Treasury, Purchasing, Sales, Inventory, Human Resources)
Assist in creating reports using Crystal Reports and provide support in maintaining SQL databases
Assist in the preparation and configuration of Fiscal Reports, ensuring compliance with fiscal and legal requirements
Technical Requirements
Basic knowledge of SQL
Familiarity with Crystal Reports for report development (preferred)
Experience with Cegid (Primavera) V10 ERP modules (Accounting, Financial Management, Projects, Purchasing, Sales, Inventory, Human Resources, among others)
Knowledge of Fiscal Reports and their fiscal and legal obligations (preferred)
Familiarity with Standard API and WebAPI (optional)
Knowledge of Office Extensions (optional)
Preferred Requirements
Degree in Information Technology or related fields
Previous experience in technical support or an ERP environment will be valued
Certifications in various Cegid (Primavera) V10 ERP areas will be a plus
Candidate Profile
Ability to solve technical problems with attention to detail
Team spirit with a willingness to learn and grow professionally
Strong written and verbal communication skills to interact with various stakeholders
Proactivity in seeking solutions and continuous improvement
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