Training and Development Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Company Overview:

Phiture is a global leader in hearing care solutions and services. With over 18,600 professionals working across 9,200 points of sale worldwide, we are committed to giving back the joy of hearing, feeling, and living to thousands of people every day.

We believe that our people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to deliver exceptional results and exceed every limit. By investing in talent engagement, continuous professional development, support, and recognition, our employees can build a fulfilling career.

About the Role:

The Training and Development Specialist will act as a business partner to Assistants Manager to achieve sales targets. Key responsibilities include coaching and structured training programs for Hearing Care Professionals (HCPs), developing their competencies to elevate professionalism and improve customer experience, and providing daily support to ensure correct procedures are applied.

Job Description:

  • Collaborate with the Sales Director, Rex, and AM to discuss HCP KPIs and related skill gaps, defining training priorities and action plans
  • Establish a robust process of training planning, monitoring, mutual support, and feedback sharing with the Sales Team to enhance store performance KPIs and develop profiles
  • Provide training to HCPs in groups or individually, with performance follow-ups based on the training provided, aiming to improve KPIs
  • Implement training & development plans for stores across the entire country geography

Key Skills and Qualifications:

  • Sales attitude and result-oriented mindset
  • Inclination to change and fast-learning attitude
  • Autonomy/proactivity in planning and effective communication skills
  • Teamwork and ability to build relationships with the sales team

Benefits:

  • Competitive salary: €45,000 - €55,000 per annum
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment

About You:

  • Previous experience as a dispenser or trainer in similar industries
  • People development through coaching and training programs
  • Knowledge of O365 and English speaker


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