Customer Services Representative

1 semana atrás


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

About the Job

At Smart-Recruitments, we're looking for a highly skilled Customer Services Representative to join our team. As a Danish speaker, you'll be responsible for handling incoming user requests via telephone, email, and chat. Your task will be to provide responses and resolutions within SLA to customers, ensuring the highest level of customer satisfaction.

Key Responsibilities

  • Handle incoming user requests via telephone, email, and chat.
  • Log call details into case management systems and provide responses and resolutions within SLA to customers.
  • Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
  • Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
  • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Requirements
  • Fluency in Danish language (must be at least C2).
  • Fluent in English language (at least B2).
  • Customer orientation, problem-solving skills, teamwork.

What We Offer
  • Base salary: 1600€ gross x 12 months.
  • Monthly performance Bonus.
  • Full time (40h/week), fixed-term Portuguese employment contract in accordance with Portuguese labor law.
  • Health insurance coverage for both public and private sectors.
  • Paid flight ticket to Lisbon.


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