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Multilingual Support Expert

1 semana atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
About the Role

We're seeking a Multilingual Support Expert to join our team. As a key member of our customer support team, you will handle customer inquiries, troubleshoot issues, and provide top-notch support through various channels.

You will be responsible for:

  • Handling high volumes of customer contacts through calls, emails, and more
  • Investigating and troubleshooting issues to determine root causes and solutions
  • Monitoring our network of chargers to identify and resolve issues quickly
  • Communicating effectively with internal and external stakeholders
  • Triage and escalate urgent issues for swift resolution
  • Documenting customer contacts thoroughly and identifying trends for feedback to management