Senior Cyber Protection Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Acronis Tempo inteiro
Job Description

Acronis is a world leader in cyber protection, empowering people with cutting-edge technology to monitor, control, and protect data. We're seeking a Senior Cyber Protection Specialist to join our mission in creating a #CyberFit future.

In this role, you'll be a Single Point of Contact for Acronis partners and end customers, driving initiatives that deliver higher stability, better partner/customer satisfaction, and driving Monthly Recurring Revenue goals. The role requires occasional travel, including internationally.

You'll work in a dynamic, global team and thrive in a fast-paced, rapidly changing work environment. You'll embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

Key Responsibilities
  • Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers' requirements.
  • Develop PSA and SOW in collaboration with Sales and Legal teams.
  • Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work.
  • Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages.
  • Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required.
  • Review customer's implementation and integration plans and make recommendations in line with best practices.
  • Present new product functionality, engage customer in evaluation of new product releases.
  • Keep track of customer run rates, develop remediation plan in case of negative dynamics.
  • Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer's incidents and feature requests.
  • Update customer on regular basis about progress of work on support cases, incidents, and features request.
  • Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports.
  • Provide feedback to Acronis Product Management teams based on customer requirements;
  • Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period.
  • Manage internal organization development projects, ensure consistent execution and reporting.
Requirements
  • 3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration.
  • 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
  • Security certification: CISSP, CompTIA Security+, etc.
  • Excellent communications, interpersonal, and presentation skills.
  • Excellent business analysis, project, risk, and relationship management skills.
  • Ability to interact and communicate with multiple stakeholders, including C-level.
  • Fluent written and spoken English language.

Second fluent language (French and/or German and/or Spanish) is a plus.

Please submit your resume and application in English.

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