Senior Cyber Protection Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Acronis Tempo inteiro
About the Role

We are seeking a highly skilled Senior Professional Services Specialist to join our team at Acronis, a global leader in cyber protection. As a key member of our team, you will play a critical role in driving our mission to create a #CyberFit future.

Key Responsibilities
  • Develop and deliver technical and commercial proposals to prospective customers.
  • Collaborate with Sales and Legal teams to develop PSA and SOW.
  • Manage project work, including project planning and implementation.
  • Work with Datacenter Operations, R&D, Support, and other departments to resolve technical roadblocks.
  • Build and maintain knowledge of Acronis products and provide consultations to customers.
  • Review and recommend implementation and integration plans.
  • Present new product functionality and engage customers in evaluation.
  • Monitor customer run rates and develop remediation plans.
  • Manage process escalations and develop executive summaries.
  • Provide feedback to Product Management teams based on customer requirements.
Requirements
  • 3+ years of technical experience in SaaS, IaaS, storage, hypervisors, backup, disaster recovery, and related areas.
  • 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
  • Security certification: CISSP, CompTIA Security+, etc.
  • Excellent communications, interpersonal, and presentation skills.
  • Ability to interact and communicate with multiple stakeholders.
Preferred Qualifications
  • Second fluent language (French and/or German and/or Spanish).
About Acronis

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management solutions for MSPs, SMBs, enterprise IT departments, and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity.

We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect, and belief that we can contribute to the world every day are the cornerstones of our team.



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