IT Asset and Service Analyst

Há 7 dias


Lisboa, Lisboa, Portugal Richemont Tempo inteiro

This role requires a deep understanding of IT configuration and asset management processes, as well as experience working with ServiceNow in an equivalent role for a minimum of 2 years.

Requirements
  • Expert knowledge of IT Configuration and Asset Management processes.
  • Expert knowledge of Configuration Management (CMDB) / ServiceNow Common Services Data Model (CSDM).
  • Experience of working with ServiceNow in an equivalent role for a minimum of 2 years.
  • Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements.
  • Knowledge of IT infrastructure to identify the relationships between CIs.
  • Understanding of ServiceNow Discovery and Service Mapping tools.
  • Familiar with the processes that consume CMDB data e.g. Incident, Problem, Asset, and Change.
  • Solution-oriented mindset & be able to provide recommendations for the current and future platform.
  • Excellent analytical and problem-solving skills on maintaining CMDB data integrity.
  • Strong interpersonal skills such as active listening, communication, flexibility, and teamwork.
  • Fluent written and oral English.
  • Comfortable in DevOps/Agile environment.


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