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IT Service Desk Analyst
1 semana atrás
About Us
We are Phiture, a digital solutions and transformation business with a passion for innovation and technology. Our company is dedicated to making a positive impact on the world.
Our Team
We are a talented group of individuals who share a common goal of delivering exceptional services to our clients. As an IT Service Desk Analyst, you will be part of a dynamic team that provides first-class support to our end-users.
The Job DescriptionWe are seeking a skilled IT Support Technician to join our Spanish line support team as an IT Service Desk Analyst. The successful candidate will be responsible for providing first-line support for a variety of IT issues, including hardware, software, network, and application-related problems.
- First-line support for a variety of IT issues including hardware, software, network, and application-related problems.
- Escalating complex or unresolved issues to the appropriate L2 or L3 support teams, following internal procedures.
- Diagnosing and resolving advanced IT-related issues, such as software installations, O365, and Windows operating systems.
Requirements
- Solid experience in Service Desk/Technical Support - L1.
- A Bachelor's degree with Spanish as the primary language is desirable / bilingual (English & Spanish).
- An ITIL certification is desirable.
What We Offer
We offer an excellent opportunity to work in a dynamic and innovative environment with a talented team of professionals. As an IT Service Desk Analyst, you will have the chance to develop your skills and knowledge, working with the latest technologies and tools.
