Technical Service Desk Analyst

Há 4 dias


Lisboa, Lisboa, Portugal Growin Tempo inteiro

We're seeking a skilled Technical Service Desk Analyst to join our team at Growin. As a Technical Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving hardware and software issues, and ensuring that all IT systems are running smoothly.

About Us

Growin is a cutting-edge company that prides itself on innovation and collaboration. We believe in empowering our employees to develop their skills and knowledge, and we offer a supportive and dynamic work environment.

Job Summary

As a Technical Service Desk Analyst, your primary responsibilities will include:

  • Providing technical support to employees via phone, email, or in-person
  • Resolving hardware and software issues, including desktops, laptops, mobile devices, and printers
  • Configuring and deploying new technology, including network setup and security measures
  • Maintaining accurate records of incidents, issues, and resolutions
Key Responsibilities

You will be responsible for:

  • Responding to employee inquiries and resolving technical issues in a timely and professional manner
  • Collaborating with other teams to resolve complex technical issues
  • Developing and maintaining documentation and procedures to ensure consistency and accuracy
  • Staying up-to-date with the latest technologies and trends
Requirements

To be successful as a Technical Service Desk Analyst, you will need:

  • 1-3 years of experience in a helpdesk or service desk role
  • Familiarity with Microsoft Endpoint Configuration Manager (MECM) and Google Suite
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
What We Offer

We offer a competitive compensation package, including a salary, health insurance, and paid time off. You'll also have the opportunity to learn and grow professionally, working with a talented team of developers who are passionate about creating innovative solutions.

Apply Now

If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and qualifications.



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