EV Operations Data Analyst

Há 2 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal is a leading provider of EV services, specializing in delivering exceptional support to chargepoint operators, hardware manufacturers, and platform providers. Our comprehensive service offerings include live monitoring, work order management, and field service orchestration, driven by real-time performance analytics.

About the Role

We are seeking an experienced EV Operations Data Analyst to join our team. The successful candidate will be responsible for analyzing real-time operational performance data, ensuring compliance with Service Level Agreements (SLAs), and supporting the effective management of our EV service operations. This role involves close collaboration with operations and support teams to ensure optimal service delivery and customer satisfaction.

Key Responsibilities:
  • Monitor and analyze real-time performance metrics and operational data to ensure compliance with SLAs.
  • Track and analyze data related to service levels, call volumes, response times, and other key performance indicators.
  • Identify and escalate potential issues or incidents impacting service delivery.
  • Coordinate with support teams to resolve incidents promptly and minimize customer impact.
  • Provide real-time updates and reports to management and stakeholders.
  • Communicate effectively with operations teams to ensure awareness of current performance and any immediate actions required.
  • Assist in the development and implementation of real-time strategies to optimize performance and service levels.
  • Support scheduling and workforce management efforts to ensure adequate staffing levels during peak times.
  • Analyze real-time data to identify trends, anomalies, and opportunities for improvement.
Requirements:
  • Minimum of 2 years of experience in real-time analysis, workforce management, or a similar role, preferably within a BPO or EV services environment.
  • Proficiency in real-time monitoring tools and software.
  • Strong analytical skills with experience in data analysis and reporting.
  • Familiarity with data visualization tools like Tableau, Power BI, or similar.
  • Excellent written and verbal communication skills to convey real-time insights and updates effectively.
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
  • Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
  • Attention to detail and ability to identify and address issues proactively.
Compensation:

The estimated salary for this position is approximately €45,000 - €55,000 per year, depending on experience and qualifications.

About Buscojobs Portugal

Buscojobs Portugal is a premier EV services company committed to delivering exceptional support to our customers. We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.



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