Remote IT Process Associate

Há 6 dias


Lisboa, Lisboa, Portugal Genpact Tempo inteiro

Job Description

As an IT Support – Process Associate, you will provide support via phone/chat/e-mails, translating customer requirements into the appropriate language, depending on service levels agreed in terms of response time.

You will fix IT issues according to Standard Operating Procedures (SOP) and process trainings, documenting all cases with accurate descriptions of troubleshooting steps followed.

You will inform process trainers and management team whenever information in SOP is identified as out-of-date.

You will provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required.

You will arrange working schedules with colleagues flexibly, according to business needs.



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