Document Collection Specialist

Há 6 dias


Porto, Porto, Portugal Carwow Group Tempo inteiro

At Carwow Group, we're driven by a passion for making car-changing effortless. With our trail-blazing portfolio of automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, we're building the go-to destination for drivers everywhere.
We've come a long way since our humble beginnings as a reviews site. Today, we're one of the largest online car-changing destinations in Europe, with over 10m customers having used Carwow to buy and sell cars since our inception. Last year, we grew by an impressive 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024, we made a significant move by acquiring Autovia, doubling our audience overnight. Together, we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines, and reach over 350 million people through our web content every month.
As a pioneer in the industry, we're always pushing boundaries and driving positive change. Our work is never done, and where others see obstacles, we see opportunities to build new experiences, launch new titles, and listen to drivers.

The Role

Our Document Collection department serves as the central hub of our business, ensuring the accuracy of customer uploads and providing essential support throughout our 'Sell Your Car' journey. As a Document Collection Specialist, you'll play a vital role in delivering a seamless and successful customer experience.

Your Responsibilities
  • Verify customer-uploaded documents for accuracy and compliance.
  • Address discrepancies by requesting additional information or clarification from customers.
  • Communicate effectively with customers throughout the document submission process.
  • Resolve queries and provide excellent service to enhance the customer experience.
  • Collaborate with internal teams to support smooth transactions and efficient workflows.
About You

We're looking for someone with prior experience in a dynamic customer-facing role, preferably in a phone-based environment. You should be proactive, taking initiative and seeking solutions to complex problems. A positive attitude and ability to communicate effectively are also essential.

What's In It For You

We offer a competitive salary of £25,000 - £35,000 per annum, depending on experience. You'll also enjoy hybrid working, with three days a week in our Porto office, plus a range of benefits, including private healthcare, meal allowance, and enhanced holiday package. We're committed to diversity and inclusion, and welcome applicants from all backgrounds.



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