Carwow Document Verification Specialist

Há 6 dias


Porto, Porto, Portugal Carwow Tempo inteiro
About Carwow

We're a pioneering automotive company driven by a passion for getting people into the right cars. Our mission is to become the go-to destination for car-changing, reaching drivers everywhere with our trail-blazing portfolio of personality-rich automotive brands. With over 10 million customers helped since our inception, we've grown significantly, achieving nearly £3 billion worth of cars bought on site and listing £1.8 billion through our Sell My Car service.

What We Offer

We provide a competitive salary of £30,000 per annum, along with share options to accelerate your growth. Enjoy hybrid working with three days a week in our Porto office, plus private healthcare and eyecare vouchers. Take advantage of meal allowance, monthly coaching sessions, and enhanced holiday packages, including Bank Holidays and parental leave policies.

The Role

We're seeking an experienced Document Collection Agent to join our team, ensuring customer document accuracy and compliance. As a vital part of delivering seamless experiences, you'll verify uploaded documents, communicate effectively with customers, and identify opportunities for process improvement.

Responsibilities:
  • Document Verification and Accuracy: Reviewing and verifying customer-uploaded documents for accuracy and compliance, addressing discrepancies with additional information or clarification.
  • Customer Communication and Support: Guiding customers through the document submission process with clear communication and timely follow-ups, resolving queries, and providing exceptional service.
  • Collaboration and Process Improvement: Coordinating with internal teams to support smooth transactions and efficient workflows, identifying opportunities to improve processes, and advocating for a straightforward, customer-focused experience.
Requirements:
  • Experience: Prior experience in a dynamic customer-facing role accurately verifying documentation, preferably in a phone-based environment, making outbound calls, and sending follow-up emails.
  • Proactive Mindset: Taking initiative, seeking solutions to complex problems, and continuously striving to improve processes.
  • Positive Attitude: Maintaining an upbeat and optimistic outlook, even when facing challenges, and thriving in a collaborative environment surrounded by like-minded individuals.
  • Customer Focus: Aiming to WOW customers by going above and beyond, delivering exceptional service, and ensuring every interaction contributes to a seamless and enjoyable experience.
  • Communication Skills: Excellent spoken and written English, enabling effective and professional communication with customers and colleagues.
Benefits
  • Holiday package with 28 days annual leave, plus Bank Holidays.
  • Meal allowance (€8.32 per working day).
  • Enhanced parental, partner, and shared parental leave policies.
  • Latest tech (Macbook or Surface) and home office allowance (up to €550).
  • Generous learning and development budget.
  • Regular social events and refer-a-friend scheme.

Join us as we revolutionise car-changing and welcome those with diverse backgrounds and experiences to apply.



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