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Job Description: As a Customer Experience Agent, you will play a vital role in managing and monitoring end-to-end shipments, coordinating with various stakeholders, and providing value to customers through effective business solutions. You will be responsible for resolving queries, maintaining a customer-centric approach, and adhering to process and Standard Operating Procedures (SOPs).
Required Skills and Qualifications: To succeed in this role, you should have solid experience in logistics and supply chain management, good knowledge of logistics companies and operations, fluency in English and Spanish, excellent communication skills, and stakeholder management skills. You should also be result-oriented, well-organized under pressure, and a team player who fosters teamwork.
Benefits: We offer industry-leading talent development initiatives, competitive benefits, and a positive work environment that values diversity and inclusivity. As a global leader in integrated logistics, we strive to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide.
