Senior IT Support Engineer: Driving Innovation in Global Connectivity

Há 7 dias


Lisboa, Lisboa, Portugal Truphone Tempo inteiro
About 1GLOBAL

As a world-leading innovator, we partner with the world's largest device manufacturers and digital platform owners to define the future of connectivity. Our growth is nothing short of meteoric.

Position Overview

The Senior IT Support Engineer plays a vital role within the IT department, responsible for providing advanced technical support, overseeing IT business-as-usual tasks, managing helpdesk operations, and ensuring the efficient preparation and maintenance of users' IT assets.

Key Responsibilities:
  • Advanced Technical Support: Provide expert technical support for hardware, software, and network issues, troubleshooting and resolving complex technical problems escalated from junior support staff.
  • Helpdesk Management: Oversee daily helpdesk operations, ensuring high levels of service and user satisfaction, developing and implementing helpdesk policies, procedures, and best practices.
  • IT Asset Management: Manage the preparation, configuration, and deployment of IT assets for new and existing users, tracking and reporting inventory accurately.
  • User Support and Training: Provide training and support to users on IT systems, tools, and best practices, assisting in onboarding new employees.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • In-depth knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
  • Strong understanding of network concepts (e.g., IP addressing, DNS, DHCP).
  • Exceptional customer service skills, able to communicate technical information to non-technical users.
  • Strong organizational skills to manage multiple tasks and priorities effectively.
What We Offer

We're offering a competitive salary ($120,000 - $150,000 per year) and the opportunity to reach massive levels of performance-driven compensation boosted by accelerators.

You'll have the chance to grow your role within one of the industry's most dynamic and successful telecommunications companies, working internationally over time in one of our other offices.

This is an equal opportunity employer, valuing diversity and innovation. We're excited for you to join our mission to revolutionize connectivity globally.



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