Advanced IT Support Engineer with International Opportunities
Há 1 mês
1GLOBAL, a global telecommunications company, is seeking an experienced Senior IT Support Engineer to join our team. Salary: $120,000 - $180,000 per year, depending on experience.
About 1GLOBALWe are a dynamic and innovative company that provides unique connectivity solutions to connect people and devices instantly, anywhere in the world. Our network spans 15 offices across 12 countries, and we partner with leading device manufacturers and digital platform owners to shape the future of connectivity.
Job DescriptionThe Senior IT Support Engineer will be responsible for providing advanced technical support, overseeing IT business-as-usual tasks, managing helpdesk operations, and ensuring the efficient preparation and maintenance of users' IT assets. This role requires extensive experience in IT support, strong troubleshooting skills, and the ability to mentor junior team members.
Main Responsibilities:- Provide advanced technical support for hardware, software, and network issues
- Troubleshoot and resolve complex technical problems escalated from junior support staff
- Ensure timely and efficient resolution of support tickets
- Oversee the daily operations of the IT helpdesk, ensuring high levels of service and user satisfaction
- In-depth knowledge of computer hardware, operating systems (Windows, macOS), and common software applications
- Strong understanding of network concepts (e.g., IP addressing, DNS, DHCP)
- Proficiency in troubleshooting and resolving complex technical issues
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical problems
We offer a competitive salary, opportunities for growth and development, and a dynamic and collaborative work environment. Our employees are valued, and their ideas are heard. We are committed to innovation and excellence, and we believe that our employees are key to achieving our goals.
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