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Performance Management Analyst
1 semana atrás
About Our Team:
We are a team of experienced professionals who are passionate about delivering top-quality service and driving business results.
Job Summary:
As a Service Support Analyst, you will be responsible for providing Level 1, Level 2, and Level 3 support for our entities, managing ticketing for HR solutions, and maintaining communication with stakeholders.
Main Accountabilities:
- Manage ticketing for HR solutions and maintain communication with stakeholders.
- Coordinate production instances, prepare dashboards, and conduct security reviews for user access.
- Handle incident management, referential management, and provide solutions based on entities' requests.
- Analyze and resolve complex issues, support lower-level teams, and implement process improvements.
Your Qualifications:
The successful candidate will have a bachelor's degree in a relevant field and at least 2 years of experience in a related role.
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