Customer Service Representative with Russian and Ukrainian Language Skills
3 semanas atrás
About the Role:
As a Customer Service Representative with Russian and Ukrainian language skills, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work collaboratively with consumers to answer product information requests and resolve queries, while also developing a sound understanding of the products and services offered by our client.
Key Responsibilities:
- Handle customer inquiries and resolve issues via telephone, email, chat, and social media
- Develop a sound understanding of the products and services offered by our client
- Work collaboratively with consumers to answer product information requests and resolve queries
- Offer individual solutions to customers' problems
Requirements:
- Fluent level of Russian and Ukrainian with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- Genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
What We Offer:
- Temporary contract for maternity leave (1-month probation period)
- Full-time position (39 hours/week)
- Competitive salary
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