Customer Service Representative with Russian and Ukrainian Language Skills

3 semanas atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

About the Role:

As a Customer Service Representative with Russian and Ukrainian language skills, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work collaboratively with consumers to answer product information requests and resolve queries, while also developing a sound understanding of the products and services offered by our client.

Key Responsibilities:

  • Handle customer inquiries and resolve issues via telephone, email, chat, and social media
  • Develop a sound understanding of the products and services offered by our client
  • Work collaboratively with consumers to answer product information requests and resolve queries
  • Offer individual solutions to customers' problems

Requirements:
  • Fluent level of Russian and Ukrainian with exceptional grammar and spelling skills
  • High level of English (both written and spoken)
  • Genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail

What We Offer:
  • Temporary contract for maternity leave (1-month probation period)
  • Full-time position (39 hours/week)
  • Competitive salary


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