Customer Service Representative with Russian and Polish Language Skills

Há 1 mês


Lisboa, Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

At Recruitment Apple Lovers, we are seeking a Customer Support Agent to join our team in Lisbon, Portugal.

Key Responsibilities:

• Communicate with customers through various channels to ensure exceptional service.

• Provide professional support and ensure customer satisfaction.

• Address customer complaints and offer timely solutions.

• Troubleshoot customer issues and provide clear solutions.

• Collaborate with team members to resolve help tickets effectively.

• Document actions, categorize cases, and report potential bugs.

Requirements:

• Native or fluent in Russian (C1 level) and fluent in Polish (minimum B2 level).

• Prior experience in similar customer support roles.

• Excellent written and verbal communication skills.

• Ability to simplify complex technical terms.

• Resourceful and resilient personality with adaptability and composure.

• Time management skills and ability to work independently and as a team player.

Benefits:

• Competitive salary package.

• Fixed work schedule of 5 days a week.

• Comprehensive life insurance policy.

• Opportunity to join a dynamic team with a positive work environment.

• Access to guidance and tools for personal and professional growth.

• Meal allowance provided.

• Private health insurance coverage.

• Annual performance-based bonus.

• Relocation support and assistance with finding accommodation.



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