Customer Service Representative with Russian and Polish Language Skills
Há 1 mês
At Recruitment Apple Lovers, we are seeking a Customer Support Agent to join our team in Lisbon, Portugal.
Key Responsibilities:
• Communicate with customers through various channels to ensure exceptional service.
• Provide professional support and ensure customer satisfaction.
• Address customer complaints and offer timely solutions.
• Troubleshoot customer issues and provide clear solutions.
• Collaborate with team members to resolve help tickets effectively.
• Document actions, categorize cases, and report potential bugs.
Requirements:
• Native or fluent in Russian (C1 level) and fluent in Polish (minimum B2 level).
• Prior experience in similar customer support roles.
• Excellent written and verbal communication skills.
• Ability to simplify complex technical terms.
• Resourceful and resilient personality with adaptability and composure.
• Time management skills and ability to work independently and as a team player.
Benefits:
• Competitive salary package.
• Fixed work schedule of 5 days a week.
• Comprehensive life insurance policy.
• Opportunity to join a dynamic team with a positive work environment.
• Access to guidance and tools for personal and professional growth.
• Meal allowance provided.
• Private health insurance coverage.
• Annual performance-based bonus.
• Relocation support and assistance with finding accommodation.
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