Russian and Polish Speaking Customer Service Expert
Há 1 mês
We're seeking a skilled Customer Support Specialist to join our team in Portugal. As a key member of our client's team, you will be responsible for providing top-notch support to customers via phone and email. Your excellent communication skills and proficiency in Russian, Polish, and English will enable you to resolve complex customer concerns and create a seamless customer experience.
Key responsibilities include:
- Providing accurate and complete information to customers via phone and email
- Resolving customer concerns in a timely and professional manner
- Building meaningful relationships with customers through courteous and friendly communication
- Meeting and exceeding customer service quality goals, compliance regulations, and productivity targets
- Creating an amazing customer experience that people value and we are proud of
What's in it for you?
- Health Coverage and Private Health Care
- Attractive Salary package
- Relocation support package for candidates outside Lisbon
Requirements:
- B2 level of Russian and Polish languages
- Ability to resolve customer concerns and create a seamless customer experience
- Self-sufficiency and confidence in troubleshooting basic technical issues related to Connectivity, Systems, and Devices
- Ability to walk customers through complex procedures from start to finish
- EU Citizenship or Residence card
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