Russian and Polish Speaking Customer Service Expert

Há 1 mês


Lisboa, Lisboa, Portugal JL Talent Partners Tempo inteiro

We're seeking a skilled Customer Support Specialist to join our team in Portugal. As a key member of our client's team, you will be responsible for providing top-notch support to customers via phone and email. Your excellent communication skills and proficiency in Russian, Polish, and English will enable you to resolve complex customer concerns and create a seamless customer experience.

Key responsibilities include:

  • Providing accurate and complete information to customers via phone and email
  • Resolving customer concerns in a timely and professional manner
  • Building meaningful relationships with customers through courteous and friendly communication
  • Meeting and exceeding customer service quality goals, compliance regulations, and productivity targets
  • Creating an amazing customer experience that people value and we are proud of

What's in it for you?

  • Health Coverage and Private Health Care
  • Attractive Salary package
  • Relocation support package for candidates outside Lisbon

Requirements:

  • B2 level of Russian and Polish languages
  • Ability to resolve customer concerns and create a seamless customer experience
  • Self-sufficiency and confidence in troubleshooting basic technical issues related to Connectivity, Systems, and Devices
  • Ability to walk customers through complex procedures from start to finish
  • EU Citizenship or Residence card


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