Dyson Customer Service Representative
3 semanas atrás
About the Role:
We are seeking a highly motivated and customer-focused individual to join our Dyson customer care team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to Dyson customers, resolving issues, and promoting our innovative products.
Key Responsibilities:
- Handle inbound calls from customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Utilize leading-edge diagnostic tools and Excel to guide customers in solving issues with their machines.
- Identify opportunities to promote new and exciting products to customers, ensuring a seamless customer experience.
- Work collaboratively with the team to achieve personal and team targets, while maintaining a high level of consumer service.
Requirements:
- Fluent written and spoken Polish language skills.
- Good level of English to communicate with our international team.
- Eligibility to work in Slovakia and residency in the Slovakian territory.
- Excellent customer service skills, with a focus on providing a positive experience for customers.
- Good computer skills and experience with MS Office.
- Solution-oriented approach to provide the best outcome for customers.
What We Offer:
- Starting date: October 2024.
- Contract Type: Permanent.
- Working hours: Full Time (40 hours per week) or Part Time Options available.
- Highly competitive base salary of €16,800 per annum.
- 6,23€/day meal voucher (125€/month).
- Commuting allowance of €50 per month (€600 per annum).
- Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
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