Dyson Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Dyson customer care team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to Dyson customers, resolving issues, and promoting our innovative products.

Key Responsibilities:

  • Handle inbound calls from customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Utilize leading-edge diagnostic tools and Excel to guide customers in solving issues with their machines.
  • Identify opportunities to promote new and exciting products to customers, ensuring a seamless customer experience.
  • Work collaboratively with the team to achieve personal and team targets, while maintaining a high level of consumer service.

Requirements:
  • Fluent written and spoken Polish language skills.
  • Good level of English to communicate with our international team.
  • Eligibility to work in Slovakia and residency in the Slovakian territory.
  • Excellent customer service skills, with a focus on providing a positive experience for customers.
  • Good computer skills and experience with MS Office.
  • Solution-oriented approach to provide the best outcome for customers.

What We Offer:
  • Starting date: October 2024.
  • Contract Type: Permanent.
  • Working hours: Full Time (40 hours per week) or Part Time Options available.
  • Highly competitive base salary of €16,800 per annum.
  • 6,23€/day meal voucher (125€/month).
  • Commuting allowance of €50 per month (€600 per annum).
  • Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.


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