Cloud Solutions Architect for Strategic Industries

1 dia atrás


Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiro

Company Overview
At AWS Enterprise Support, we're committed to empowering our customers' innovative spirit by providing world-class cloud services and solutions. Our team is dedicated to delivering exceptional support and guidance to help businesses thrive in the ever-evolving technology landscape.

Salary
This role offers a highly competitive salary of £85,000 - £110,000 per annum, depending on experience.

Job Description
As a Technical Account Manager (TAM) with our Strategic Industries group, you'll play a critical role in supporting our customers' cloud journeys and driving their business goals forward. You'll work closely with customers across all levels, from developers to C-Suite executives, to understand their needs, provide expert guidance, and advocate for their interests within AWS.

Key Responsibilities
* Develop trusting relationships with customers to understand their business needs and drivers
* Utilize technical skills to solve complex support issues and technical challenges
* Collaborate across multiple functions within AWS to drive new feature development and improve customer capabilities
* Work with customers to ensure AWS environments remain operationally healthy and reduce costs
* Conduct workshops, operations reviews, and architecture reviews to enhance customer capabilities

Required Skills and Qualifications
* 3+ years of experience with operational parameters and troubleshooting in a distributed systems environment
* Experience with AWS services or other cloud offerings
* Bachelor's degree in Computer Science or related field
* Professional fluency in English and Portuguese

Benefits
AWS is an equal opportunities employer, committed to diversity and inclusion. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive rewards package.



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